Privacy Policy

Last updated: 1 May 2026

Ventes Holidays Pvt. Ltd. ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data. By using our website or services, you consent to the practices described below.

1. Information We Collect

We collect information you provide to us directly and information collected automatically when you use our website:

• Information you provide: name, email address, phone number, postal address, date of birth, passport details (when required for booking), payment information, travel preferences, and any other details submitted via enquiry forms or during conversations with our team.
• Information collected automatically: IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring URLs, and approximate location.
• Information from third parties: we may receive information about you from social-media platforms (if you interact with us there), payment gateways, and travel suppliers (airlines, hotels) involved in fulfilling your booking.

2. How We Use Your Information

We use the information we collect to:

• Process bookings, issue tickets and vouchers, and manage your travel arrangements
• Communicate with you about quotations, confirmations, payments, and trip updates
• Provide customer support before, during, and after your trip
• Send promotional offers, newsletters, and recommendations (you may opt out at any time)
• Improve our website, services, and customer experience through analytics
• Detect, prevent, and address fraud, abuse, or security incidents
• Comply with legal obligations, court orders, and tax requirements

3. Sharing & Disclosure

We do not sell your personal information. We share it only with:

• Travel suppliers (airlines, hotels, transport operators, visa agencies, local guides) to the extent necessary to fulfil your booking
• Payment processors to handle transactions securely
• Technology service providers (e.g., email, CRM, analytics, advertising platforms) that help us operate our business
• Government authorities when legally required, or to protect the safety and rights of Ventes Holidays, our customers, or the public
• Successors in the event of a merger, acquisition, or sale of assets

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality, remember your preferences, and analyse traffic. We use:

• Essential cookies required for the site to function (e.g., session management)
• Analytics cookies (Google Analytics) to understand how visitors use our site
• Advertising cookies set by Google Ad Manager and third-party advertisers to deliver relevant ads

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Third-Party Advertising

We display advertisements served by Google Ad Manager and partner ad networks. These services may collect information about your visits to this and other websites to provide advertising about goods and services of interest to you. You can opt out of personalised advertising at Google Ad Settings or via the Your Online Choices portal.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, to comply with legal obligations (such as tax and accounting laws), resolve disputes, and enforce our agreements. Booking-related information is typically retained for 7 years from the date of travel. Marketing data is deleted upon unsubscription request.

7. Data Security

We implement appropriate technical and organisational safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for data in transit, restricted access controls, secure servers, and regular security reviews. However, no method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please use the contact details listed below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

10. International Transfers

If you book international travel with us, your information may be transferred to and processed by suppliers located outside India. We take reasonable steps to ensure that such transfers are made with appropriate safeguards in place, in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be communicated to you by email (where possible) or by prominent notice on our website. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out:

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• Visit our Contact Us page

Please also review our Terms & Conditions, which together with this Privacy Policy govern your use of our website and services.